⚠ ProblemMy invite link doesn't work
The link to set your password has expired or is no longer valid. An Admin sends you a new one.
- Admin
- Agent
- ⏱ 1 min
- Updated October 6, 2026
What's happening
When you tap Set password on Set your password, you see "This invite link is invalid or has expired. Ask an admin to send a new one." It happens when the link is more than 7 days old, when you've already used it, when an Admin resent your invite (the earlier link stops working) or when they deactivated you.
If the page shows "This invite link is missing its token. Please use the link from your email." as soon as it opens, the link got cut off when it was copied. Open it straight from the email.
If you already set your password
A used link doesn't work twice. Sign in with your email and the password you set. If you don't remember it, use Forgot password?.
Ask for a new invite
Ask an Admin to open Team. Your row says Invited and, if the link expired, "expired". In your row's menu, they tap Resend invite. Always use the most recent email.