Manage your team's users
Change the role, email or access of the people who sign in to your console.
- Admin
- ⏱ 1 min
- Updated October 6, 2026
Open the person's menu
In Team, tap the button on their row in the Actions column. The menu only shows what you can do given their status: Invited, Active or Deactivated.
Change their role
Tap Change role, pick Admin or Agent and tap Save role. You can't demote yourself, or the last active Admin.
Change their email
Tap Change email, type the New email and tap Save email. If they already signed in, they're signed out and the old address gets a notice. If they hadn't accepted their invite yet, a fresh one goes out.
Resend an invite
For someone Invited, tap Resend invite. They get a new link and the old one stops working.
Send a password reset
For someone Active, tap Send password reset and then Send reset link. Their current password keeps working until they use the link.
Deactivate or reactivate them
To take away their access, tap Deactivate and confirm. They're signed out and can't sign in again. No one is deleted from the team: with Reactivate, they sign in again with the password they already had.