Help Center
How can we help?
Short, step-by-step guides to getting the most out of letsrealty.
Getting started
- Set up your site for the first time
Choose a design, add your brand and publish your site in four steps. Then fine-tune it in the editor.
- Publish your first property
From title to photos in seven steps. The moment you create it, it's live on your website.
- Invite someone to your team
Give an agent or another Admin access to the console with an email invite.
- 📘 How portals work
Your site gives each portal a feed of your listings, and the portal fetches it on its own. Here's how you choose what goes out and see how it's going.
- Choose your plan and subscribe
Pick a plan and how often to pay, then pay by card. Your plan starts as soon as the payment goes through.
Home
- 📘 Your day: what Home shows you
What's due today, who's waiting for a reply and how your properties are doing, on one screen.
Leads
- Add a lead
Record someone who reached you in person or by phone, so you follow up with them like everyone else.
- Claim, release or assign a lead
Make it clear who follows up on each lead. Agents claim and release; the Admin assigns.
- Export your leads
Download all your leads as a CSV file you can open in Excel or Google Sheets.
- 📘 Lead score and browsing history
What AI tells you about each lead, and what they looked at on your site before they got in touch.
- Log activities and reminders
Log calls and notes, schedule visits and tasks, and get an email before they're due.
- Move a lead through the pipeline
Change a lead's stage from their record, or by dragging it on the board.
- ⚠ A lead shows as a possible duplicate
Why you see "Possible duplicate of" on a record, and how to sort it out.
- Send a satisfaction survey
Ask a lead how well they were looked after, and read their answers on their record.
- Send an owner report
Show a property owner how their property is doing, with a link they get by email.
- Send matching properties
Save what a lead is looking for and send them the properties that fit, by WhatsApp or email.
- 📘 Where your leads come from
A lead's sources, what each one means and who owns the lead when it arrives.
- Work your leads
Claim a lead, message them on WhatsApp and move them through the pipeline until you close.
Properties
- Delist a property
Take a sold or rented property off your site and the portals, without losing its address or history.
- Edit a property
Change anything about a property on one page, and save only what you touched.
- Feature or reassign a property
Put a property in your home page's Featured section, or change the Agent who lists it.
- Improve your listing with AI
Review and adjust the translations, highlights and SEO description AI writes for your site.
- ⚠ I can't continue without a Place
The wizard or the form asks you to choose where the property is. Here's how to pick a valid Place.
- Upload, order and rotate photos
Add photos to a property, pick the cover, put them in order and rotate them without leaving the console.
- ⚠ My property isn't on my site
A property with no Place, or a delisted one, doesn't show on your site. Here's how to tell which it is and fix it.
- Publish your first property
From title to photos in seven steps. The moment you create it, it's live on your website.
- Keep a property off a portal
Leave a property off one portal without taking it off your site or the other portals.
- Search, filter and export properties
Find a property by title or reference, filter the list and download them all as a CSV.
- Translate your listing
Show a property's title and description in your site's other language, written by AI and yours to edit.
Agents
- Add an agent
Create an agent's profile so they show on your website beside their properties.
- ⚠ I can't add more agents
Your plan includes a number of seats, and every active agent takes one.
- Deactivate an agent
Take an agent off your website without losing their profile, properties or leads.
- Edit an agent profile
Change the portrait, contact details, bio or web address your site shows for an agent.
Areas
- Organise your Areas
Group your properties into regions, zones, neighbourhoods and communities, in the order your clients search.
Website
- Add, move and remove sections
Build each page of your site from the sections you want, in the order you want.
- Change your site's design
Try a whole new design on your draft and publish it only if you like it.
- ⚠ I made changes and they don't show on my site
What you change in the editor stays in a draft until you publish it.
- Change colours, fonts and style
Set your brand colours, the font pairing and details like corners and buttons.
- Complete your contact details and WhatsApp
Your email, phone, WhatsApp, address and social links feed your site's contact buttons and footer.
- Create a custom page
A page of its own for a special listing, a neighbourhood or winning sellers, with its own address to share.
- Edit your page text
Change the headlines on Home and the text on Properties, Agents, About, Contact and Privacy.
- Edit your site in English
With English turned on, you switch language in the editor and write each page's text in English.
- Customise your email footer
Add a note at the bottom of the emails your clients get, such as surveys, the properties you send them and owner reports.
- Upload your logo and favicon
Add your logo, a version for dark backgrounds, the browser tab icon and your site's name.
- Edit the menu and footer
Choose which links go in your site's menu, how it looks and what the footer shows.
- Publish or discard your changes
Everything you change in the editor is saved as a draft. Visitors only see it once you publish.
- Set up your site for the first time
Choose a design, add your brand and publish your site in four steps. Then fine-tune it in the editor.
- Improve how you show up on Google
Write the title and description that Google and other search engines show for each page of your site.
Blog
- Draft a post with AI
Give AI a topic and it writes a full blog post using your own properties, ready for you to review.
- Choose a cover
Give your post a cover image from your property photos, an image of your own or a free photo.
- Schedule a blog post
Get a post ready so it publishes itself on the day and at the time you choose.
- Translate a blog post with AI
Fill in a post's other language from the one you already wrote, and review it before it goes live.
- Write a blog post
Write a post for your site's blog, save it as a draft and publish it when it's ready.
Social
- Create a social media post with AI
AI drafts captions, hashtags and photos for Instagram, Facebook and WhatsApp about a property or blog post. You post it.
Portals
- Connect Encuentra24
Publish your properties on Encuentra24 without copying and pasting, and get its enquiries in Leads.
- Connect the Meta catalog
Send your listings to a Meta catalog to advertise them on Facebook and Instagram, without copying and pasting.
- ⚠ Some listings are over the Encuentra24 limit
Your Encuentra24 plan takes a set number of ads. Here's how to choose which ones go out when they don't all fit.
- ⚠ My property isn't showing on Encuentra24
Encuentra24 only gets the listings that meet its requirements and fit your plan. Here's how to see what's happening with yours.
- Check your listings' issues
See which listings each portal leaves out and why, and fix them from their own page.
- 📘 How portals work
Your site gives each portal a feed of your listings, and the portal fetches it on its own. Here's how you choose what goes out and see how it's going.
- ⚠ My listings aren't showing on Meta
If your Meta catalog is empty or missing listings, check what the card says and what Meta rejected.
- Rotate the feed URL
If someone who shouldn't have your feed URL has it, rotate it. The old one stops working at once.
Team
- 📘 Agents and team users
An Agent is who appears on your website. A team user is who signs in to the console. They can be the same person.
- ⚠ My invite link doesn't work
The link to set your password has expired or is no longer valid. An Admin sends you a new one.
- Invite someone to your team
Give an agent or another Admin access to the console with an email invite.
- Manage your team's users
Change the role, email or access of the people who sign in to your console.
Import
- Import listings from a spreadsheet
Upload a CSV with one listing per row, check the preview and confirm. Nothing is imported before that.
- Import the listings from your current site
Send us your old website's address and our team brings your listings into letsrealty.
- Request a re-sync
If you changed listings on your old site, ask our team to import them again.
Integrations
- 📘 Connect other apps
Webhooks for Zapier and Make, API keys, and widgets to show your listings on another website.
Billing
- ⚠ I've run out of AI generations this month
Your plan includes a number of AI generations a month. Once they're used, AI stops until they reset.
- Update your card and check your payments
Change the card renewals are charged to, pay anything due and see your payment history.
- Change your plan
Ask for a bigger plan or annual billing. We make the change and charge you the difference.
- Check your AI usage
See how many AI generations you've used this month, what for and by whom.
- Choose your plan and subscribe
Pick a plan and how often to pay, then pay by card. Your plan starts as soon as the payment goes through.
- 📘 How your free trial works
You get 14 days of letsrealty with no card. Choose your plan before they run out.
- ⚠ My console is read-only because of a payment
If a charge fails, you have 7 days to pay before the console turns read-only.
Settings
- Add your brand hashtags
Your brand's hashtags are added to every social media post AI writes.
- Connect your Instagram account
Connect your Instagram Business or Creator account to show your newest posts on your site.
- Send owner reports every month
On the 1st of each month, your listings' owners get an email on how the month before went, without you sending it by hand.
- Publish your site in two languages
Choose your site's main language and publish it in the other one too, in Spanish and English.
- Turn AI features on or off
Decide whether AI enriches your listings, scores your leads and answers your site's visitors.
Your account
- Change your password
Choose a new password from your Account page without signing out.
- 📘 The “?” button
What you'll find in the console's help menu, depending on the screen you're on.
- Change the language and appearance
Use the console in English or Spanish, with a light or dark background.
- Sign in to the console
Sign in with your email and password at your console's address.
- Create records fast with Create
From any screen, open search and start a property, a lead or a blog post.
- Reset your password
Get a link by email and choose a new password on your own.
Your public site
- 📘 How messages from your site reach you
Where your visitors write, who gets an email about it and where each inquiry lands in the console.
- 📘 How visitors search your listings
Your site's filters, map and PDF brochure, and which details of your listings each one uses.
- 📘 Your Instagram feed on your site
How your Instagram posts reach your site, how often they refresh and what visitors see.
- 📘 Your site's AI assistant
Concierge answers your site's visitors, shows them your listings and hands them to you as leads.
- ⚠ My site isn't on Google
Every new site starts hidden from search engines. Here's how to check, and how it gets turned on.
- 📘 The survey your client gets
What a lead sees when they open your satisfaction survey, what it asks and what happens to the link.
- 📘 What the owner sees in their report
The report a property owner opens from their email, with no password, and the figures it shows them.