📘 How it worksYour site's AI assistant
Concierge answers your site's visitors, shows them your listings and hands them to you as leads.
- Admin
- Agent
- ⏱ 1 min
- Varies by plan
- Updated October 6, 2026
What it does
Concierge is an AI assistant that shows as a button on every page of your site, labelled "Ask our assistant". It replies in the page's language, and only about your listings, your Places and Areas, and your Agents. It searches and compares listings and shows them as cards under its reply. It never makes up listings or prices, and gives no legal or tax advice.
How a lead reaches you
Concierge never asks for contact details in the chat. When the visitor wants a viewing or to talk to someone, a form appears. Once they send it, a lead arrives with Source Concierge, and the conversation is kept on their record. If they talked about one listing only, or started on a listing's page, the lead goes to that listing's Agent. Otherwise it's a general inquiry and stays Unassigned.
How many conversations your plan includes
Each plan includes a number of conversations a month: Solo, 50; Team, 125; Agency and Enterprise, 250. The count resets on the 1st. At the limit the button hides until next month; a conversation already open can finish. You see how many you've used in Billing.
Turning it on or off
It starts off. An Admin turns it on in Settings, under AI, with the Concierge switch. It doesn't show in the editor's preview, only on your published site.